Personal Data Protection and Cookie Policy

1 : Preamble

The Personal Data Protection and Cookie Policy applies to all websites, applications, games, contests and communications of the company Glamuse (hereinafter referred to as: the “Media”) whenever you (hereinafter interchangeably referred to as “You”; the “User”; the “Client User”) access the Media or use their services.

The Glamuse website and the Glamuse mobile application will be referred to hereinafter interchangeably and jointly as: “the Site”.

2 : Data Controller

Glamuse attaches the utmost importance to the protection of your personal data and respect for your privacy. The data controller is the company GLAMUSE (hereinafter Glamuse), with its registered office at 33 Rue de Gasperich, L-5816 Hesperange, Luxembourg.

3 : Object and Purpose of Processing

The personal data likely to be collected from Users is intended for the provision of the various services of the Media, their improvement, their adaptation to each User according to their preferences, their maintenance in a secure environment, and their promotion.

Glamuse undertakes not to market your personal data and never to sell it to third parties. 

More specifically, data likely to be collected on the Media may be used for:

• Access and use of the Media
• Management of the operation and optimization of the Media.
• Personalization of the Media based on the User's detected preferences and location.
• Order management (including payment, delivery, returns, and any client user requests).
• Sending notifications for order tracking.
• Fraud prevention and detection and security incident management.
• Management of potential disputes with Users.
• Sending commercial and advertising information based on your preferences.
• Sending commercial SMS.
• Sending a Newsletter.
• Organization and holding of contests.
• Measuring Media traffic.
• Customer satisfaction management through sending requests for evaluation of the Site and/or ordered products.
• Management of a loyalty program.
• Management of a referral program integrated into the loyalty program.
• Management of a size recommendation system.
• Sending notifications via the web, messaging services (such as WhatsApp), and social media (including Facebook, Instagram, and Pinterest).
• Displaying targeted advertising on the web, on messaging services (such as WhatsApp), and on social media (including Facebook, Instagram, and Pinterest).

4 : Categories of Data

The data likely to be collected on the Media are as follows:

Identity: title, surname, first name, address, delivery address, phone number, email address, date of birth, internal processing code allowing client identification.

Order-related data: transaction number, details of purchases, ordered size, amount of purchases, data relating to invoice payments (payments, unpaid debts, discounts), product returns, delivery incidents, complaints.

Payment method data: For order payment, you have a choice of several payment methods. With each payment, Glamuse reciprocally shares the necessary personal data for the transaction with the operator of the method you have chosen. For payments made by credit card, PayPal, or Apple Pay, data is not processed by Glamuse, but by its partner payment service providers. Where payment by bank transfer is available, the IBAN will be processed by Glamuse. 

Data necessary for loyalty and prospecting actions: purchase history, connection and navigation data, preferences and interests, viewed products, identity information relating to participation in contests and/or promotional operations.

Technical usage and operation data: Log files / IP address are used solely to ensure the quality and security of the Site.

5 : Legal Bases

The legal bases used for the various processing operations set out in this policy are as follows:

1. Performance of the contract for:

• Access to the customer account and its use
• Data allowing order management.
• Data necessary for payment in case of payment by bank transfer.
• Data necessary for granting special benefits via the loyalty and referral program.
• Processing and management of complaints or requests from client users.
• Sending notifications / mails / SMS for order tracking.

2. Our legitimate interest for:

• Access and use of the Site
• Processing of data necessary for loyalty actions when you have placed an order on the Site.
• Measuring Media traffic.
• Sending commercial and advertising information about products similar to those ordered on the Site and sold by Glamuse.
• Sending a Newsletter and commercial SMS when an order has been placed.
• Management of a size recommendation system.

3. User consent for:

• Personalization and optimization of services.
• Processing of data necessary for loyalty and prospecting actions.
• Sending commercial and advertising information based on your preferences.
• Sending a Newsletter.
• Sending commercial SMS.
• Sending a request for evaluation of Site and/or ordered products.
• Processing and publication of reviews on the Website and/or on ordered products.
• Organization and holding of contests.
• Sending notifications via the web, messaging services, and social media.
• Displaying targeted advertising on the web, on messaging services, and on social media.

4. Our legal obligations for:

• All processing necessary for accounting management.
• Fraud prevention and detection necessary to maintain a secure environment.
• Processing and management of disputes.

6 : Data Recipients

The data collected is intended for authorized Glamuse personnel and may be communicated to third-party subcontractors when necessary, notably for:

• Hosting and technical maintenance of the Media;
• Security of the Media;
• Order management and delivery (carriers);
• Payment management and fraud prevention;
• Customer relationship management (customer service, review collection)
• Sending commercial solicitations.
• Display of targeted advertisements on social media such as Facebook, Instagram, and Pinterest.

7 : Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected. Once this period has elapsed, personal data is anonymized and may be used for statistical or research purposes.

Data necessary for order management and invoicing: Data relating to your orders is retained for the duration necessary for the execution of the contract and management of guarantees, and may be retained longer to meet our legal obligations (e.g., accounting and tax obligations).

Data necessary for loyalty and prospecting actions: We retain your data until you withdraw or, at the latest, within three years of your last interaction with our services.

Data relating to customer relationship monitoring: We retain your data for the entire duration of the contractual relationship.

Customer account data: Your data is stored as long as your account remains active. In the event of prolonged inactivity on your part for a period of 5 years (starting from your last activity or your last purchase), we commit to anonymizing your account data. However, data required for order management, billing, and more generally for the fulfillment of our legal obligations, will be retained for as long as required by law or for the duration necessary to fulfill our obligations

Payment method data: Data relating to payments by credit card, PayPal, or Apple Pay is neither processed nor retained by Glamuse. In the case of payment by bank transfer, where available, data is immediately deleted once payment for the purchase is completed.

8 : Your Rights

All Users have a right of access, rectification, deletion, limitation, opposition, and portability.

To exercise these rights or for any questions regarding the processing of your data in this system, you can contact : [email protected]

9 : Security and Confidentiality Measures

GLAMUSE implements organizational, technical, software, and physical measures to ensure the integrity, security, and confidentiality of data and notably to prevent it from being distorted, damaged, or accessed by unauthorized third parties.

GLAMUSE uses the services of PCI-DSS certified providers to ensure payment security.

10 : Glamuse Newsletter

If you have given your consent or if you have previously placed an order on the Site, Glamuse may send you newsletters by email to keep you informed about our latest news and offers. For previous orders, we may suggest products that are similar or complementary to those you have already purchased

You may, at any time, customize the type of information you wish to receive by clicking the dedicated link at the bottom of each newsletter or through your customer account under the « Newsletters & Alerts » section

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every newsletter or through your customer account under the « Newsletters & Alerts » section.

11 : Promotionnal SMS

If you have given your consent, or if you have previously placed an order on the Site, Glamuse may use your mobile phone number to send you marketing communications (including promotional offers, private sale alerts, sale notifications, etc.)

You may opt out of these messages at any time and free of charge by:
Replying STOP to any SMS;
Or by updating your preferences in your customer account, under the « Newsletters & Alerts » section.

12 : Glamuse Club Loyalty Program

You may join the Glamuse loyalty program to enjoy special benefits.

By becoming a member of the Glamuse Club loyalty program, you consent to receiving email or SMS notifications regarding your status and benefits.

You can opt out of the loyalty program at any time through your customer account under the « Loyalty Program » section

Loyalty program data is linked to your customer account; its retention period is aligned with that of your customer account data.

13 : Followed Brands

You can follow your favorite brands to tailor the Site's content to your preferences and receive Glamuse communications related to the brands you love.

Following a brand implies your consent to receive email communications or notifications from Glamuse dedicated to the brands you have selected.

You may unfollow a brand and deactivate this service at any time through your customer account under the « My Followed Brands » section.

14 : Targeted Advertising on Social Media

In order to present you with offers and products tailored to your interests, Glamuse carries out advertising campaigns on social media platforms such as Facebook, Instagram, and Pinterest. To this end, we may securely transmit certain information about you, such as your email address, to these platforms. The relevant social network then matches this data with its own members to display Glamuse advertisements to them, in compliance with its own terms of use and your privacy settings on said social network.

If you do not want your data to be used for personalized advertising on social media, you can object by refusing or disabling the "Marketing" cookie category. You can change your choices at any time by clicking on the "Cookies" tab in the footer of the Site or from your customer account in "My Cookies" section. You also have the option to manage your advertising preferences directly on the platforms you use (for example, in the "Ad" settings of your Facebook or Instagram account).

15 : Changes to the Personal Data Processing Policy

GLAMUSE reserves the right to make any modification to this personal data protection policy at any time.

We invite you to consult it regularly.

16 : COOKIES

This section aims to inform Media Users about the use of cookies.

It is important that you know why and how Glamuse uses cookies.

You can also manage your cookie settings.

GLAMUSE reserves the right to make any modification to this section regarding the use of cookies at any time. We invite you to consult it regularly. 

16.1 : Use of Cookies

A cookie is a small text file placed on your computer or another terminal (mobile, tablet) when visiting a website, application, or viewing an advertisement. Their purpose is notably to collect information relating to your navigation on the Media and to send you personalized services. In your computer, cookies are managed by your internet browser. GLAMUSE also uses browser storage (localStorage) which has the same operating principle as cookies.

GLAMUSE uses cookies in accordance with current legislation. During your visit to the Media, cookies may be placed on your computer, mobile, or tablet. Cookies are used in email communications and notifications that you may see appear during your navigation on the Media.

The Media are designed to be particularly attentive to the needs and expectations of our users and cookies are used, among other things, to recognize you upon your return to the Media, allow you to access your account, manage and memorize your shopping cart even when not logged into your account, memorize your views, and personalize the offers we propose to you. Cookies also help to better understand the use and traffic of the Site in order to improve its operation and navigation.

When the User navigates on the Media, cookies from third-party companies (for example advertising networks or partners) may be placed on their computer, tablet, or mobile in order to identify their interests through products viewed or purchased on the Media and personalize the advertising offer sent to them.

16.2 : The Different Types of Cookies Used

Different types of cookies are used on our Media; they have different purposes. Some are necessary for the use of the Media.

16.2.1 : Essential functions

These are cookies necessary for the operation of the Media. They allow you to use the main functionalities of the Media. Without these cookies, the Media could not display and/or function correctly. These cookies are used, among other things, to recognize you upon your return to the Media and allow you to access your account easily, to manage and memorize your shopping cart so as not to lose it between several visits, to memorize your display settings for product lists and other personalization choices you may have made (for example language), and to ensure the security of accounts and carts. These cookies placed by Glamuse only concern the operation of the Media and it is not possible to configure or refuse their deposit.

Our partners are:

• Cloudflare
• Google Tag Manager
• Addingwell
• Sentry

16.2.2 : Performance & web analytics

These are cookies that allow us to know the use and performance of our Media and to improve their operation and relevance (interest, ergonomics, operation of services offered on the site...).

Our partners are:

• Firebase
• Google Analytics
• Microsoft Clarity

16.2.3 : Commercial monitoring

These cookies are placed and used exclusively by Glamuse for internal statistical measurement or commercial tracking needs. These cookies allow identifying Media information that might interest you for the purpose of personalizing your experience (for example reminding you of the last products viewed) and benefiting from promotional offers or discount coupons.

16.2.4 : Marketing

These cookies are used to display advertisements or information tailored to your interests while you are browsing the Internet and/or social media. To this end, we may share certain information with third parties such as Meta and Google. These cookies are notably used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. Refusing marketing cookies will not stop the display of advertisements. It will only mean that the advertisements displayed will not take your interests or preferences into account.

Our partners are:

• Awin
• Criteo
• Google Ads
• Meta
• Microsoft Advertising
• Pinterest
• Marigold

16.3 : Duration of Consent Retention

Where the placement of cookies requires your consent, we retain your consent for a maximum of six months. Once this period has elapsed, we will request your authorization again. 

16.4 : Managing Cookies Settings

Glamuse provides its Users with a settings module allowing them to refuse or accept cookies or adapt cookie settings upon their arrival on the site or application.

During your visit to the Media, by clicking “OK” in the information banner, the use of cookies is then accepted.

If you click on the “Technical cookies only” button, cookies other than essential functionality cookies will not be deposited.

The action of deleting or refusing cookies also deletes the data saved in your browser's storage.

Deactivation or refusal will result in preventing or limiting certain functionalities of the Site or application allowing the personalization of services offered by GLAMUSE.

To set your cookie preferences, you can click on the “Set my preferences” link in the information banner specifying the purposes of the cookies used.

You can also modify your choices at any time via the 'Cookies' link located at the bottom of every page on the website.

If you have a customer account, you can also update your preferences in the « My Cookies » section of your account.

Glamuse informs you that you may also configure your internet browser to refuse the storage of cookies by selecting the appropriate settings in your browser.