Terms of use

Article 1 : Preamble

Browsing the Glamuse website and/or the Glamuse mobile application (hereinafter referred to interchangeably and collectively as "the Site") requires the prior and unrestricted acceptance of these Terms and Conditions (hereinafter the "T&Cs") and the Terms and Conditions of sale (hereinafter the "T&Cs of Sale") as well as the personal data protection policy.

We therefore invite you to read them carefully and to consult them regularly

Article 2 : Purpose

These General Terms of Use aim to define the terms and conditions for accessing and using the Glamuse website and its mobile application.

Any person visiting the Site is a User (hereinafter referred to indifferently as "User" or "You"). 

Any visit to the Site is subject to the acceptance and compliance with these terms. 

GLAMUSE will implement all necessary and proportionate means to ensure 24/7 access to the Site, but cannot be held responsible for any malfunction that would prevent access to the Site and/or the various services offered by GLAMUSE. 

GLAMUSE will do its best to resolve any issue as quickly as possible.

Article 3 : Site Access Conditions

The Site is accessible free of charge to any User with internet access. All costs related to accessing the Site, whether for hardware, software, or internet access, are the sole responsibility of the User.

Article 4 : Glamuse customer account creation

Certain services of the Site are reserved for Users who have a customer account, hereinafter referred to as: "Identified Users".

To have a Glamuse customer account, the User must register by completing the information requested on the account creation form. 

All fields in the account creation form (excluding optional fields) must be completed.

All information provided by the User must be accurate.

The creation of a Glamuse customer account is reserved for any adult natural person. 

Each User may only create one Glamuse customer account.

When account creation is accepted, the User automatically receives an email confirming account creation.

Any account creation is subject to the acceptance of these T&Cs, the T&Cs of Sale, and the personal data protection policy. 

During registration, the User chooses a Login (email address) and a Password which are strictly personal and confidential. As such, they expressly agree to keep their login information confidential and to bear all consequences that may result from its voluntary or involuntary disclosure.

The Identified User agrees to report any unauthorized use of their account to GLAMUSE as soon as they become aware of it.

Any action or request made from the customer account is presumed to have been made by its holder.

GLAMUSE disclaims all liability in case of loss or non-compliant use of the Identified User's login information. 

 

The following services are only accessible to Identified Users: 

• Order validation and tracking
• Access to the Wishlist page and/or adding an item to the Wishlist
• All promotional alerts, excluding newsletters
• Following brands and receiving their news
• Registration and tracking of the loyalty and referral program

Article 5 : Glamuse Club’ Loyalty Program and Referrals

5.1 : Loyalty Program: Glamuse Club’

Glamuse offers a loyalty program that allows you to accumulate points and access exclusive benefits with each achieved status.

You are free to join. 

To view all membership conditions and program details, please click here.

Glamuse reserves the right to evolve, modify, suspend, or discontinue the loyalty program at its sole discretion.

Modifications or evolutions may notably concern the following points:

• Point conversion rules
• Point attribution methods
• Conditions for using points;
• The nature and value of rewards;
• Program eligibility criteria and status tiers;
• Point validity period.

In case of modification of the loyalty program, points already acquired will remain valid and usable, in accordance with the new conditions.

5.2 : Referrals

Glamuse offers a referral system, which allows a member of the Glamuse Club’ loyalty program to offer a benefit to a customer who introduces the Glamuse site to their referred friends, who can then also benefit from a discount. The terms and conditions of the Glamuse referral system are available in the customer account, under the "Refer a friend" section.

Article 6 : Recommended size

To enhance your shopping experience, Glamuse has developed a recommended size tool. To recommend the best size for you, our system uses your purchase and return history with Glamuse, as well as the product specifications. All this information is processed with the utmost respect for your privacy, in accordance with our Personal Data Protection Policy. As every body shape is unique and cuts may vary by brand, our recommendations are provided for informational purposes only. They do not constitute a guarantee of a perfect fit, and Glamuse cannot be held liable if the size received does not bring you complete satisfaction.

Article 7 : Sending promotional SMS

By consenting to Glamuse’s SMS service, you agree to receive SMS for marketing purposes from and on behalf of Glamuse through your wireless provider to the mobile number you provided. Consent is not a condition of any purchase. Message frequency varies. Please note as well that messages and data rates may apply.

To stop receiving text messages from Glamuse, text reply STOP or unsubscribe Glamuse’s SMS service in your customer account, under the “Newsletter & Alerts” section. If you need any assistance, reply HELP or please feel free to reach our support team.

Article 8 : Proper Use of the Site

Unless expressly authorized otherwise by Glamuse and subject to the exceptions detailed below, it is strictly prohibited to: 

• Use automated software or devices, such as data mining techniques like scraping, spidering, crawling, or any other technique to download, store, distribute, or otherwise reproduce the content of the Sites, or to manipulate the Sites or their security features. However, this prohibition does not apply to search engine crawlers as long as they comply with the robots.txt file directives.
• Use the content of the Sites (texts, images, product sheets, source codes, etc.) for Text and Data Mining purposes.This prohibition applies in particular, but not exclusively, to the training, development, or operation of any artificial intelligence system or language model. However, consulting the content of the Sites by conversational agents or artificial intelligence tools to provide direct answers to Users is authorized, provided that Glamuse is cited as the source and a redirect link to the Site is included.
• Use or copy the Sites or any data or other content viewed on and/or obtained from the Sites to provide a product or service competitive with Glamuse.
• Harm the functionality and services of the Sites, namely by hindering, disrupting, or damaging the operation of the Sites, as well as any software, hardware, or telecommunications equipment associated with them.
• Overload systems or disable Glamuse servers or networks. Similarly, it is prohibited to prevent or attempt to prevent other users from fully enjoying the Services.
• Attempt to access or access without authorization the Sites and their functionalities and services, other customer accounts, or Glamuse computer systems and networks. This includes hacking, password theft, use of counterfeit software, or any similar method.
• Analyze, decompile, disassemble, or attempt to reconstruct the source code of any software used for the Sites and their functionalities and services, including proprietary communication protocols.

Article 9 : Glamuse Account deactivation

Glamuse reserves the right to close any customer account and refuse any sale in case of abusive, unfair, or fraudulent use of the ordering service offered on the Site, or non-compliance with any of the User's obligations defined in these Terms of Use and T&C, particularly if the same User is responsible for multiple different customer accounts or disrupts, in any way, any of the services offered by Glamuse.

Article 10 : Intellectual Property

The Site, as well as all its components, are protected by current intellectual property laws. 

GLAMUSE ™ is a registered trademark. 

GLAMUSE owns, and/or has authorization to use, all rights relating to the structure and content of the Site.

This includes, but is not limited to: logos, trademarks, distinctive signs, the general architecture of the Site, graphic design, texts, product descriptions, illustrations, graphics, photographs, product visuals, as well as databases and software used for the operation of the Site.

Any representation, adaptation, modification, or reproduction, in whole or in part, of any of these elements by any process whatsoever is strictly prohibited and constitutes an act of counterfeiting that incurs the civil and criminal liability of its author, in accordance with, in particular, the provisions of the amended Law of April 18, 2001, on copyright, neighboring rights, and databases.

Trademarks belonging to Glamuse, as well as trademarks of products distributed on the Site, are registered and protected trademarks. 

The reproduction, imitation, use, affixing, deletion, or modification, in any manner whatsoever, of a registered trademark without the express prior consent of its owner constitutes an act of counterfeiting, sanctioned notably by the Benelux Convention on Intellectual Property (BCIP).