Glamuse is recruiting

Join us in Vandoeuvre-Lès-Nancy as an E-commerce Editor and take part in a motivating adventure based on solid fundamentals.

Your main tasks

You will help to enrich the content of the Glamuse e-commerce site by writing product sheets.

Working closely with the marketing team and the logistics team, your tasks will be as follows:

• Writing product descriptions, taking care to provide our customers with marketing and technical information, while taking into account the rules imposed by natural referencing.
• Checking the conformity of the product and supplier photo packs, and correcting the graphics if necessary.
• Still life or mannequin shots of products for which no suitable photos are available
• Photo retouching
• Entering technical product data: material, colours, size, cut, etc.

Your profile

• You have experience or are comfortable with photographic shoots
• You have a solid grounding in Photoshop (resizing, colourimetry, weight, etc.)
• You have excellent spelling and writing skills (literary background appreciated) and very good writing skills
• You are rigorous, committed and organised
• You are passionate about the world of fashion, and lingerie in particular.
• Initial experience in the e-commerce sector would be a plus.

Position available immediately in Vandoeuvre-Les-Nancy.

Education:

Higher education graduated, you have references that can justify your skills.

What we offer at Glamuse in Vandœuvre-lès-Nancy (54):

• A fast-growing start-up environment
• An agile, high-performance company with an international focus
• Brand new premises (September 2022) that are pleasant and easily accessible (by car or bus)
• A work environment that's both studious and relaxed, where everyone has a role to play
• Opportunities to develop your position in line with your skills and aspirations, as well as the company's new future projects
• A wide range of pleasant benefits (luncheon vouchers, health insurance, annual bonuses, etc.)

If any of this sounds appealing to you, we'd love to meet you, so get in touch!

Please send your CV and covering letter.

Incomplete applications will not be considered.

Job reference: GLAMREDAC

Your main tasks

Reporting to the acquisition/projects marketing department, your main role is to continuously improve the Glamuse mobile application, to help it grows by drawing inspiration from market standards and trends and, ultimately, to translate business needs into concrete developments for customers and users.

• Leading and coordinating APP' projects with our technical team, management and all stakeholders.
• Gathering, framing and prioritising the various requirements (marketing, technical, UX, UI, etc.).
• Participating in the prototyping of screens (using Adobe XD) with the help of our creative department.
• Carrying out acceptance testing before any project is put into production.
• Measuring the adoption of new functionalities and iteratively optimising them.
• Monitoring performance, anomalies and bugs according to store KPIs.
• Analysing and optimising user journeys.
• Feeding and updating the store descriptions promoting the application.
• Participating in audience development and monitoring (traffic reports, sales, installations, customer feedback, etc.).
• Benchmarking in order to identify any opportunities.

Your profile

You are known for your thoroughness and proactivity. Curious and passionate, you're looking for a job that will enable you to be a driving force behind growth.

With a degree from a business or digital school, you're passionate about webmarketing, in both its functional and technical dimensions. You're known for your ability to focus on the customer experience, you have a good knowledge of e-commerce and you enjoy sharing your knowledge and discoveries so that we can move forward together.

Skills required:

• With a higher education degree in digital communication or marketing studies, you will have initial successful experience as a Product Owner/Project Manager, ideally acquired in a web or e-commerce context.
• Knowledge of the fundamentals of project/product management, the main UX principles and e-commerce paths.
• Strong interest in the world of fashion and more specifically lingerie.
• As an accomplished mobile user, you use applications on a daily basis and are fully conversant with the associated uses.
• Autonomous, organised and responsive, you have good interpersonal skills and a team spirit.
• Perfect command of French and English (other languages would be appreciated).

Technical environment :

• Android (Google Play Console)
• iOS (App Store Connect)
• Firebase
• Google Analytics (GA4)
• Trello
• Google Workspace

What we offer at Glamuse in Hesperange (Luxembourg)

• A fast-growing start-up environment
• An agile, high-performance company with an international dimension
• A new and pleasant office, easily accessible by car, by train (Howald station) or by bus, with on-site services (including catering)
• A working environment that is both studious and relaxed, where everyone has a role to play in the team and can propose new ideas
• Opportunities to develop your position in line with your skills and aspirations, as well as the company's new future projects
• A wide range of pleasant benefits (luncheon vouchers, health insurance, profit-sharing bonus, etc.)

If all this sounds appealing to you, then we're the right people to meet - contact us!

Type of job: Full-time, Permanent Contract

Job description

For regular photo shoots, Glamuse is looking for the right person to highlight the lingerie from the various brands on sale on its website.

- Recognisable studio photos

- Frequency: 3 to 4 times a month

- Profile required:

Bust size: 85/90 cm
Cup size: C minimum
Waist: 65 -70 cm
Hip size: 90 - 95 cm
Height 1m70 minimum

You can be easily available and your measurements match our expectations... so don't hesitate - apply now!

Please send us your CV with full-length photos and your availabilities.

Type of contract: Part-time permanent contract or freelance.

Position based in Nancy

Reference of the offer: GLAMMAN

Your main tasks

As a member of our Logistics team, your duties include:

• Preparing orders (lingerie) within time and quality constraints.
• Collecting products from stock, packing and dispatching parcels.
• Checking, quality control and tidying of daily supplier deliveries and customer returns.
• Tidying and organising the warehouse and carrying out inventories.
• Following-up the stock of consumables (packaging, etc.)
• Computerised tracking of orders.

Working Monday to Saturday (with 2 days off a week).

What we offer at Glamuse in Vandœuvre-lès-Nancy (54):

• A fast-growing start-up environment
• An agile, high-performance company with an international outlook
• New, pleasant premises that are easily accessible (by car or bus)
• A work environment that is both studious and relaxed, where everyone has a role to play in making proposals
• Opportunities to develop your position in line with your skills and aspirations, as well as the company's new future projects
• A wide range of pleasant benefits (luncheon vouchers, health insurance, annual bonuses, etc.)

If all this sounds appealing to you, then we're the right people to meet - contact us!

Job type: Full-time, permanent contract

Your main tasks:

• Handle all customer contacts on the site in French and English via the various communication channels: email, telephone, social networks.
• Answering customers' questions about the status of their orders, the website, payment, product availability, etc.
• Above all, advising customers as closely as possible to their expectations, in the manner of a "personal shopper": choosing items, highlighting brands/collections, size advice, etc.
• Ensure customer satisfaction and monitor consumer reviews (Trustedshop, Facebook, Twitter).
• Participate in customer service quality analysis and suggest technical, operational or procedural solutions.
• Ensuring administrative follow-up of customer files: checking payment, monitoring shipments, processing any returns and exchanges, invoicing.
• Preventing and detecting fraud: screening orders, requisitions and complaints, chasing up unpaid invoices, etc.
• Carrying out various administrative tasks related to customer service activities: recording transfers and cheques, etc.

Your profile:

• You have some initial experience, ideally in a similar position and/or one requiring translation.
• As a native French or English speaker, you are also able to converse in both languages.
• The ability to hold telephone conversations in other languages is an added advantage.
• You are be very comfortable speaking and writing, and are able to listen to our customers in a friendly manner. You have a strong taste for customer satisfaction.
• You are particularly attracted to the digital economy, e-commerce and, of course, the lingerie sector.
• You are organised, curious and enthusiastic.
• You have a good command of office automation tools.
• As the customer service department is open from Monday to Saturday, you are available to work on average one Saturday a month.

What we offer at Glamuse in Hesperange (Luxembourg)

• A fast-growing start-up environment
• An agile, high-performance company with an international dimension
• A new and pleasant office, easily accessible by car, by train (Howald station) or by bus, with on-site services (including catering)
• A working environment that is both studious and relaxed, where everyone has a role to play in making proposals
• Opportunities to develop your position in line with your skills and aspirations, as well as the company's new future projects
• A wide range of pleasant benefits (luncheon vouchers, health insurance, profit-sharing bonus, etc.)

If all this sounds appealing to you, then we're the right people to meet - contact us!

Type of job: Full-time, Permanent Contract

Reporting to the Director of Operations, you are responsible for managing significant projects to develop control over incoming and outgoing flows by means of various transport solutions.

Your main tasks include

• Negotiating and managing transport and customs contracts
• Management of the inbound/outbound transport offer: proposing the best transport offer while maintaining the expected standard of quality and profitability
• Lean management: monitoring and control of carrier invoicing, implementation of cost optimisation processes
• Leading transportation projects: developing built-in tools in collaboration with the IT department, drawing up transport specifications, etc.
• Maintaining close contact with transport operators on all Glamuse-related issues
• KPIs and performance: creating, monitoring and improving performance indicators relating to transport and customs (lead times, deliverability, etc.)
• Duties and taxes: you are responsible for the sound financial management of incoming and outgoing duties and taxes
• Active monitoring of new players and new methods of transport, import/export and duty & tax management, particularly in the e-commerce world.

Your profile

You have a high education degree in Transport and Logistics, ideally with a specialisation in e-commerce/retail, and you have at least one year's experience working for a distributor or logistician.

• You are organised and rigorous
• You have the technical and analytical skills needed to understand key indicators
• "Delivery Duty Paid" or "On-demand delivery" are expressions that are part of your everyday language
• You are familiar with the specific aspects of duties and taxes
• You have a flair for business, so you know that transport is not just about parcels, but above all about customer satisfaction!
• You have a good command of English.

What we offer at Glamuse in Hesperange (Luxembourg)

• A fast-growing start-up environment
• An agile, high-performance company with an international dimension
• A new and pleasant office, easily accessible by car, by train (Howald station) or by bus, with on-site services (including catering)
• A working environment that is both studious and relaxed, where everyone has a role to play in making proposals
• Opportunities to develop your position in line with your skills and aspirations, as well as the company's new future projects
• A wide range of pleasant benefits (luncheon vouchers, health insurance, profit-sharing bonus, etc.)

If all this sounds appealing to you, then we're the right people to meet - contact us!

Type of job: Full-time, Permanent Contract

Join us in Luxembourg as a Translation Project Manager and take part in a motivating adventure based on solid fundamentals.

Your role

You are responsible for ensuring the cohesion of the Glamuse website and all English-language communication materials. What's your day-to-day job in this department? Proofreading and correcting the texts proposed by our translation software, understanding everything about our culture and our products, in order to deliver a captivating rendering and help our customers to make their choice.

As a true English language referent, your principal duties and responsabilities are :

• confirm the translation from French into English of all the content of the site (product sheets, description of brands, newsletters, marketing and sales operations, evolution of the website, etc.) and of our various on and offline communication tools (newsletters, catalogues, etc.), respect the content and form of the original texts and the Glamuse tone.
• write informative and promotional content in English for our partner brands (description of brands, SEA campaigns based on the recommendations of our acquisition manager, etc.) in line with the SEO strategy, the corporate and the brand images.
• propose template emails to customer services
• coordinate translation projects for product sheets using the translation software, with maintenance of the translation memory and glossary
• check the ergonomics, correct translation and spelling of English wording
• marketing, technology and competition watch

Your profile

With a higher education background, you are native in English and fluent in French.

Your writing and spelling skills are impeccable.

You have already had an experience as a Translation Project Manager, ideally in the marketing field, for a multi-brand e-commerce site and/or on editorial projects. Ideally, you have a keen interest in the world of lingerie.

What we offer at Glamuse in Hesperange (Luxembourg)

• A fast-growing start-up environment
• An agile, high-performance company with an international dimension
• A new and pleasant office, easily accessible by car, by train (Howald station) or by bus, with on-site services (including catering)
• A working environment that is both studious and relaxed, where everyone has a role to play in making proposals
• Opportunities to develop your position in line with your skills and aspirations, as well as the company's new future projects
• A wide range of pleasant benefits (luncheon vouchers, health insurance, profit-sharing bonus, etc.)

If all this sounds appealing to you, then we're the right people to meet - contact us!

Type of job: Full-time, Permanent Contract